Support & Maintenance

Protect your investment. Keep your systems performing at their best.

At Warwick Audio Visual, we don’t just install world-class AV systems — we keep them running smoothly, year after year. With complex smart technologies playing a central role in homes and businesses today, ongoing support and maintenance are essential to ensure reliability, performance, and peace of mind.

Why Maintenance Matters

Audio visual systems — from smart lighting and automation to cinema rooms and networking — require regular attention to stay secure, efficient, and fully optimised.

Without proper maintenance, you may face:

  • Unexpected system failures

  • Degraded audio or video quality

  • Wi-Fi performance issues

  • Firmware or software compatibility problems

  • Shortened lifespan of key components

Our support plans are designed to prevent problems before they arise, while giving you quick access to help when you need it most.

Need One-Off Support?

We also offer ad-hoc servicing and repairs, whether you’re facing a fault, need a firmware upgrade, or want to assess the health of your current setup.

Why Choose Warwick Audio Visual for Support?

  • Friendly, knowledgeable in-house engineers

  • Fast, reliable response times

  • Trusted by homeowners, developers, and businesses across the Midlands

  • Deep knowledge of Control4, Lutron, Ruckus, Hikvision, Ajax, and more

  • Transparent pricing and flexible contracts

Keep Your System Running Like New

Don’t wait for a fault to find you — protect your smart home or AV investment with proactive support from Warwick Audio Visual.

Get in touch today to discuss your maintenance plan or book a system health check.

Tailored Annual Maintenance Contracts

We offer two support tiers to suit your level of usage, complexity, and service requirements — available for both residential and commercial clients.

Tier 1: Standard Care Plan

Ideal for homes or smaller commercial setups with minimal service needs.

Includes:

  • Annual on-site system health check

  • Firmware and software updates

  • Visual inspection of all connected equipment

  • System diagnostics and performance review

  • Priority phone and email support (within business hours)

  • Remote troubleshooting (where applicable)

Tier 2: Premium Care Plan

Designed for larger homes, high-end systems, or business-critical environments.

Includes everything in Tier 1, plus:

  • Two scheduled on-site maintenance visits per year

  • 48-hour on-site response time for critical issues

  • Priority access to engineer support

  • Full system re-calibration if required

  • Backup of system programming and settings

  • Emergency support for urgent callouts (including evenings/weekends)

  • Optional remote monitoring and alerts*

*Subject to system compatibility

What We Maintain

Our maintenance and support cover a wide range of systems, including:

  • Control4 smart home systems

  • Lutron lighting and shading systems

  • Home cinemas and media rooms

  • Networking (Wi-Fi, wired infrastructure)

  • CCTV and alarm systems

  • AV distribution and audio systems

  • Display and control hardware

  • Integrated furniture and bespoke installations

Whether we installed your system or not, we can assess and support a wide range of third-party and legacy equipment, ensuring everything continues to run at its best.